Patient Rights & Privacy
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible.
For information about patient rights and responsibilities, read the document below:
Torrance Memorial's Notice of Privacy Practices describes how your medical information is protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), under what conditions it may be disclosed, and how you can access this information.
HIPAA Forms
If you have any questions about the Notice of Privacy Practice, please contact:
Privacy Officer
Torrance Memorial Medical Center
3330 Lomita Boulevard
Torrance, CA. 90505
310-517-1162 ext. 71162
privacy.officer@tmmc.com
Addressing Your Concerns
If you have any concerns while a patient, there are numerous resources to assist you.
Grievances and Complaints
You have the right to voice or submit a written complaint concerning the quality of care, treatments received or discontinued, or your ability to exercise your rights as a patient. Please use our Patient Feedback Portal or you may contact Administration at 310-517-4612 or file a grievance in writing to:
Administration
Torrance Memorial Medical Center
3330 Lomita Blvd.
Torrance, CA 90505
Privacy Complaints
If you believe your privacy rights have been violated, you may file a complaint with the hospital or with the Secretary of the Department of Health and Human Services. To file a complaint with the hospital, contact our Privacy Officer, 310-784-6894. All complaints must be submitted in writing and may be emailed to privacy.officer@tmmc.com.
Non-Discrimination Notification
You have the right to quality care, free from discrimination on the basis of race, color, national origin, sex, age or disability. View Torrance Memorial's non-discrimination commitment if you have questions, concerns or need to file a complaint.
