Application Portal

Welcome to the Torrance Memorial Medical Center Application Portal. The portal is an Internet site dedicated to helping employees and medical staff access information and applications securely from their homes or offices.

Before attempting to connect to this system, the following steps need to be completed successfully:

Before attempting to connect to this system, the following steps need to be completed successfully:

1. Review and verify that your system meets the requirements for access
   • Currently Supported Operating Systems:
     • Windows 10
       • 8 GB RAM (recommended)
       • Web browsers supported - Microsoft Edge, Google Chrome
         • Reason for Change: Windows 7 and Internet Explorer 11 is Out of Support / End of Life.
     • Mac OS X 10.15 Catalina or HIGHER
   • High-speed Internet connection highly recommended (FiOS, Broadband, Cable)
   • If your system does not meet the minimum requirements, consider either updating your system to one of the above supported systems or find a computer which does meet the minimum requirements for the purposes of accessing Torrance Memorial computer resources.
2. Before access can be granted, you must submit a completed Remote Access Agreement form
3. Download and install the appropriate Citrix client software. You only have to do this once. If you already have the Citrix software installed, proceed to step #4. Download the appropriate Citrix Client for your operating system below:
   • Citrix for Windows
   • Citrix for Mac
4. Log in to the Application Portal website. You must have a valid log on account to perform this step. (If you don't have a log-on account, please call 310-517-4741)
5. Dragon Medical One (DMO) - WINDOWS ONLY from https://remote.tmmc.com
   • Technical Requirements:
     • Windows 10 Pro/Enterprise
     • Microsoft .NET 4.7.2
     • Citrix Workspace App 1912 LTSR Cumulative Update 3 (CU3) ver. 19.12.3000**
     • Nuance Citrix Client Audio Extension.exe (ver. 123.2.506.0)
     • Nuance PowerMic Citrix Client Extension.exe (ver. 123.2.506.0)
     • Stable Internet Connection (Wired/Wireless e.g. TMMC >=500Mbps Up/Down)
   • Hardware Requirements:
     • Nuance PowerMicII/III (USB) [Recommended]
   • Instructions:
     • Local Administrator install privileges on computer REQUIRED
     • Plug PowerMic II/III on available USB port.
     • Download & install in this Order:
       • *NOTE: If using other hospital’s Citrix-based EHR/EMR, check functional compatibility BEFORE REPLACING your PC’s current Citrix Workspace version.
       • Nuance Citrix Client Audio Extension.exe (ver. 123.2.506.0)
       • Nuance PowerMic Citrix Client Extension.exe (ver. 123.2.506.0)
       • Verify 2 extensions installed properly, go to Control Panel -> Programs -> Programs and Features (see screenshot).
       • *Note: The 2 Nuance Client Extensions “Installed On” Dates MUST be NEWER/SAME as the Citrix Workspace.

If you have questions/concerns with changing your current Citrix installation, please contact YOUR IT Support.