Letter of Notice of Data Security Incident
Keenan & Associates (“Keenan”) is an insurance brokerage company that provides insurance-related risk management, and claims services throughout California and to clients across the country. Keenan services companies and organizations across a variety of industries, and, in the course of its work on behalf of clients is at times provided access to personal information as a part of the client engagement. We receive and utilize this data for the purposes of performing services for its clients.
Keenan experienced a cybersecurity incident that involved some of your personal information. Keenan was in possession of that information due to its work (i.e. benefit enrollment and/or claims processing) for Torrance memorial Medical Center. This notice explains the incident, steps we have taken in response, and additional information on steps y may take to help protect your information.
What Happened
On Sunday, August 27, 2023, we discovered certain disruptions occurring on some Keenan network servers. We immediately began an investigation and engaged leading third-party cybersecurity and forensic experts to assist. Upon detection, we took prompt action to contain it. Keenan also notified law enforcement. The investigation determined that an unauthorized party gained access to certain Keenan internal systems at various times between approximately August 21, 2023, and August 27, 2023, and that the unauthorized party obtained some data from Keenan systems. A thorough review of that data was conducted to identify what information was involved and identify individuals to whom the data related.
What Information Was Involved
The review determined that the data involved contained some of your personal information, including your name, and one or more of the following: date of birth, Social Security number, passport number, driver’s license number, health insurance information, and general health information.
What We Are Doing
To help prevent a similar type of incident from occurring in the future, we implemented additional security protocols designed to enhance the security of our network, internal systems and applications. Keenan will also continue to evaluate additional steps that may be taken to further increase our defenses. In addition, we are continuing to support federal law enforcement’s investigation.
What You Can Do
While we are not aware of any evidence that your personal information has been misused, we wanted to make you aware of the incident and provide you with additional information on steps you may consider taking. As a precaution, Keenan is offering you a complimentary 24-month membership in Experian® IdentityWorksSM Credit 3B. This product helps detect possible misuse of your personal information and provides you with identity protection services focused on immediate identification and resolution of identity theft. IdentityWorks is completely free to you and enrolling in this program will not hurt your credit score. Keenan will be sending a letter that provides information on IdentityWorks, including instructions on how to activate your complimentary two-year membership, as well as additional steps you may take to help protect your information.
For More Information
Keenan takes the security of your personal information seriously, and sincerely regrets that this incident occurred. For more information, or if you have any questions or need additional information, please call 833-804-0859, Monday through Friday, between 6:00 a.m. and 6:00 p.m. Pacific Time.
Sincerely, Keenan & Associates
